The Dewpoint Difference In Action

Managed Back Up Case Study -

Start Date: January 2007   
End Date: Currently providing services
Client/Project: Large State Government Organization

Description:
A large Midwest state government IT agency contracted with Sun Microsystems to offer a fully managed backup services solution to the state's business agencies.

Monitoring full and incremental backups and completing problem remediation for servers residing in the enterprise data centers. Through this managed services contract, Michigan has become the first state to bring in a strategic partner for the management, monitoring, and remediation of its backup environment.  Dewpoint is providing the required on-site, technical, and project management services necessary to support the State’s IMAC process and M1 Project.  (Contract Value $3 M)

Additional responsibilities Include:

  • Meeting with State staff to help define and implement backup strategies and manage change management tickets related to SBS.
  • Monitoring and resolving request and problem tickets in accordance with the established SLA’s.
  • Providing oversight  for the service and service levels of the overall backup services
  • Performing Risk and Issue Management support
  • Assist in disaster recovery planning and testing
  • Develop and implement infrastructure changes accommodating the needs and growth of customer
  • Support all state and federal guidelines for data handling, retention, and restoration

Project Achievements:

  • Increased backup success rates from 65% to over 99%
  • Increased the number of supported clients in the environment from 800 to over 1400
  • Increased backup infrastructure by over 300%
  • Decreased headcount by 40%
  • Saved $1.2 million dollars annually by making smarter choices in infrastructure design
  • Reduced initial backup installation time frames from 15 days down to 3 days.
  • 300 hosts and 13TB to 1600 hosts and 2.4 Petabyte.
  • Provide a repeatable, fully managed product 7 x 24 x 365.

Other Benefits:

  • Better Protection of Data – The State of Michigan citizens know that their data is protected and secure and ensures that they will have the services they use on a daily basis available wherever and whenever they need it.
  • Lower Costs – Each and every year the charges for ensuring the state’s critical application and data have dropped and allowed agencies to allocate those funds toward citizen programs.
  • Ease of Support – Standardization and common processes has reduced complexity and allowed staff to focus solely on systems administration duties and get involved only when there is a true issue.
  • Increased staff capability – Due to use of best practice standards, processes, and a shared technical knowledge, teams have the ability to support additional demands and deliver quality service within expected timelines. The stage is also set now to accommodate the storage, backup and recovery needed for the newer demands caused by e-Discovery, and the natural growth of application data.
  • React to Client Demands – The enterprise storage and backup solution give MDIT staff the ability to forecast utilization and meet client demand within hours of a request.

The Extra Edge

Dewpoint's team of professionals can provide your company the extra edge with streamlined process, dependable delivery and subject matter experts to meet your services needs including: solution architecture, business analysis, project management and more. Engagements can be limited to project discovery and scope, or expand as requested, up to full implementation with documentation and training.

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Contact Dewpoint today for more information about how Dewpoint can support and implement your IT challenges while increasing efficiency and decreasing costs.

The  initial consultation is free.