Dewpoint Solutions: Datacenter Support Services
Datacenter Contract & Asset Management
At Your Fingertips
Your organization's infrastructure is comprised of hardware and software products from a variety of vendors, each with different warranty, support and maintenance requirements. The continual cycle of tracking equipment and software licenses, and managing their corresponding contracts, is both time consuming and costly. Time spent auditing assets and tracking contracts is time lost on your initiatives and projects.
Dewpoint excels at ensuring that your IT assets, service plans and service providers complement each other, freeing you and your staff to concentrate on higher-value activities.
Dewpoint provides Datacenter Support in four categories:
PROOF, PRICE, PROTECT & PORTAL.
PROOF - Capturing Your Installed Base
Dewpoint's certified technical team will perform an on-site physical review on all of your supported systems. Dewpoint will:
- Perform an inventory of enterprise-level assets
- Evaluate internal component levels
- Create a naming convention
- Perform preventative maintenance
- Deliver engineering recommendations
- Inspect the systems log
- Note external attached devices
The results of this review will be available to you on the MyDewpoint online portal tool, displayed in two categories:
- Contract - assets that are on a service contract
- Inventory - assets that are not on a service contract
PRICE - Maintaining Your Lowest Cost Of Ownership
Dewpoint's certified service team can help you lower your cost of contract ownership - and keep it low. We will negotiate on your behalf with your service providers and maximize discounts over your entire base of service and maintenance contracts.
PROTECT - Providing Round The Clock Call Center Support
Dewpoint's certified service and technical teams are available 24x7x365 to ensure you receive the service committed by the service providers. We will manage all your contract and vendor data so you don't lose valuable time searching for the service agreements that are usually nowhere to be found when you actually need them. When your service providers respond to a problem by pointing fingers at each other, Dewpoint will take the first step toward resolution by escalating the matter as your advocate.
PORTAL - Accessing Information Via The MyDewpoint Online Portal
The MyDewpoint information portal allows for a single point of contact to manage inventory and administer multiple vendor contracts. Dewpoint has the ability to track hardware and software assets. We can also add, delete and modify service levels, co-terminate and renew contracts. Line-item, serial number and physical location level detail are at your fingertips.
The Extra Edge
Dewpoint's team of professionals can provide your company the extra edge with streamlined process, dependable delivery and subject matter experts to meet your services needs including: solution architecture, business analysis, project management and more. Engagements can be limited to project discovery and scope, or expand as requested, up to full implementation with documentation and training.
Get To The Point
Contact Dewpoint today for more information about how Dewpoint can support and implement your IT challenges while increasing efficiency and decreasing costs.
The initial consultation is free.
*One payment schedule.
*All renewals current.
*All assets and contracts
viewable all the time.
That's the Dewpoint
service advantage.
24 hours per day
7 days per week
365 days per year
Call 888-DEWPOINT