*One payment schedule.
*All renewals current.
*All assets and contracts
viewable all the time.
That's the Dewpoint
service advantage.
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- 7 days per week
- 365 days per year
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Datacenter Support Solutions
Contract & Asset Management At Your Fingertips
Your organization’s infrastructure is comprised of hardware and software products from a variety of vendors, each with different warranty, support and maintenance requirements. The continual cycle of tracking equipment and software licenses, and managing their corresponding contracts, is both time consuming and costly. Time spent auditing assets and tracking contracts is time lost on your initiatives and projects.
Dewpoint excels at ensuring that your IT assets, service plans and service providers complement each other, freeing you and your staff to concentrate on higher-value activities.
Datacenter Inventory Management
Gain a true master view of all of your IT assets, both plugged and unplugged, through the MyDewpoint portal. To help youget started, Dewpoint’s certified technical team will perform an on-site physical review on all of your supported systems.
- Track, sort and report on serial numbers, part numbers, host name, location, equipment warranty date and vendor
- Customize your view with up to three columns of your choice, such as leasing dates, rack location, floor, licensing keys, or codes
- Set up automatic 30/60/90 day notifications for any date column such as expirations for warranty, lease, and others
Maintenance & Contracts
The MyDewpoint information portal allows for a single point of contact to manage and administer multiple vendor contracts. Dewpoint has the ability to track both hardware and software assets. We can also add, delete and modify service levels, co-terminate and renew contracts. Line-item, serial number and physical location level detail are all at your fingertips.
- Track everything in one place inthe MyDewpoint portal- contracts, service levels, support costs, line item information, and technical support information
- Receive automatic nofication of contract end dates at 30, 60 or 90 days
- Receive renewal quotes automatically 60 days prior to expiration
Knowledge Base
The Knowledge Base content management system provides a secure, convenient, unified location for saving and retrieving critical organizational data, such as internal documentation, white papers, hardware and software information, and more. Dewpoint will also post notifications as updates and announcements are available that are related to your equipment.
- Receive reminders, updates and announcements from Dewpoint pertinent to your business data
- Store patches and firmware on knowledge base at your request
- Never lose your license keys again - Dewpoint will automatically add license certificates to your account records when your software is purchased through us
- Manage internal documents in one central location
Automated Help Desk
Dewpoint’s certified service and technical teams are available 24/7/365 to ensure you receive the service committed by the service providers. We will manage all your contract and vendor data so you don’t lose valuable time searching for the service agreements that are often hard to locate when you need it most. When your service providers respond to a problem by pointing fingers at each other, Dewpoint will take the first step toward resolution by escalating the matter as your advocate. Our call center is based here in the United States.
- Open all support tickets through Dewpoint and we will do the rest - one point of contact
- Escalation, tracking and closing of tickets are handled by our support professionals
- Receive automatic notifications as your ticket is received and updated and closed once you have resolution
The Extra Edge
Dewpoint's team of professionals can provide your company the extra edge with streamlined process, dependable delivery and subject matter experts to meet your services needs including: solution architecture, business analysis, project management and more. Engagements can be limited to project discovery and scope, or expand as requested, up to full implementation with documentation and training.
Get To The Point
Contact Dewpoint today for more information about how Dewpoint can support and implement your IT challenges while increasing efficiency and decreasing costs.
The initial consultation is free.