End User Services

Supports your end users, including a single point of contact, for documenting and resolving end user IT requests and incidents. The services are designed to be easily tailored for each unique client – yet built on standard tools as building blocks which speed deployment, reduce risk and lower costs.  

Our experts incorporate ITIL-based processes and tools to provide:

  • L2 Desktop Support -  In-depth support level containing experienced, knowledgeable personnel on a particular product, service, or system including remote PC takeover.
  • Service Desk – Skilled resources and ITIL-based processes and tools to resolve incidents in a timely and professional manner.
  • Desktop Support –Break fix incident resolution for end users including both hardware and software incidents.
  • IMAC - Installing, moving, adding, and changing desktop PC systems, parts, and peripherals.
  • Image Management – Methodology for the deployment of PCs and software using a combination of processes and COTS programs.

Knapp's Centre, Suite 200
300 S. Washington Square
Lansing, Michigan 48933
Phone: (888) DEWPOINT
Local: (517) 316-2860

1 Monroe Center Street NW
Grand Rapids, Michigan 49503

805 Oakwood Drive, Suite 108
Rochester, Michigan 48307
Phone: (248) 413-6108