End User Services – Dewpoint

End User Services

Supports your end users, including a single point of contact, for documenting and resolving end user IT requests and incidents. The services are designed to be easily tailored for each unique client – yet built on standard tools as building blocks which speed deployment, reduce risk and lower costs.  

Our experts incorporate ITIL-based processes and tools to provide:

  • L2 Desktop Support - In-depth support provided by experience, knowledgeable professionals on a particular product, service or system, including remote takeover.
  • Service Desk – Skilled resources and ITIL-based processes and tools to resolve incidents in a timely and professional manner.
  • Desktop Support –Break fix incident resolution for end users including both hardware and software incidents.
  • IMAC - Installing, moving, adding, and changing desktop PC systems, parts, and peripherals.
  • Image Management – Methodology for the deployment of PCs and software using a combination of processes and COTS programs.

Knapp's Centre, Suite 200
300 S. Washington Square
Lansing, Michigan 48933
Phone: (517) 316-2860

333 Bridge Street NW Suite 505 
Grand Rapids, Michigan 49504
Phone: (517) 316-2860

805 Oakwood Drive, Suite 108
Rochester, Michigan 48307
Phone: (248) 413-6108


https://www.facebook.com/DewpointInc/   https://www.linkedin.com/company/dewpoint/