End User Services

Supports your end users, including a single point of contact, for documenting and resolving end user IT requests and incidents. The services are designed to be easily tailored for each unique client – yet built on standard tools as building blocks which speed deployment, reduce risk and lower costs.  

Our experts incorporate ITIL-based processes and tools to provide:

  • L2 Desktop Support - In-depth support provided by experience, knowledgeable professionals on a particular product, service or system, including remote takeover.
  • Service Desk – Skilled resources and ITIL-based processes and tools to resolve incidents in a timely and professional manner.
  • Desktop Support –Break fix incident resolution for end users including both hardware and software incidents.
  • IMAC - Installing, moving, adding, and changing desktop PC systems, parts, and peripherals.
  • Image Management – Methodology for the deployment of PCs and software using a combination of processes and COTS programs.

LANSING
Knapp's Centre, Suite 200
300 S. Washington Square
Lansing, Michigan 48933
Phone: (888) DEWPOINT
Local: (517) 316-2860

GRAND RAPIDS
1 Monroe Center Street NW
Grand Rapids, Michigan 49503

SOUTHEAST MICHGAN
805 Oakwood Drive, Suite 108
Rochester, Michigan 48307
Phone: (248) 413-6108

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