Help Wanted….It’s time to Implement RPA

As we are coming out of the pandemic, every organization is facing a labor shortage.  Finding qualified employees for many of the often-monotonous positions is especially difficult and once hired, employers face obstacles retaining the employee for the long-term.  Implementing Robotic Process Automation (RPA) can help your organization fill those positions without hiring additional employees.  RPA benefits include automating manual work, reducing errors and processing time, decreasing workloads for your current employees, increasing compliance, and freeing up your current employees to focus on high-value tasks.

If you are unsure of where to implement RPA, these critical areas are a good starting place for any organization:

  • Procurement – RPA can automate most steps of this process by minimizing human touchpoints. These include contract management, category management, third-party risk management, and supplier relationship management.
  • HR – RPA can automate the most straightforward, most repetitive administrative and clerical actions at the keystroke level including employee relations, training and development, recruiting and hiring, benefits and compensation, and HR generalist activities.
  • Finance – Use RPA to identify changes in risk exposure and determine the causes. Approvals can be automated and detect breaches of such limits and recommend potential remedial actions. Also, to read through lengthy reports, contracts, and regulations to identify gaps in compliance and provide insight into closing them.

Furthermore, use RPA to bridge new digital services and legacy systems that do not have an API integration option.  This allows a digital transaction to be completed end to end, which would not have been possible without some form of manual intervention.

Dewpoint can help you jump-start your RPA journey by identifying those monotonous, routine tasks for automation that will return the best value on your investment.  We start with a pilot so your organization can realize the benefits of RPA without undertaking a massive change. To identify “low-hanging fruit,” Dewpoint uses the following criteria:

  • Start with RPA use cases that are not too complex, that is, where the required information is simple to identify and access and where direct ROI is quickly delivered and measured.
  • Avoid thinking RPA is the right tool for every unautomated activity by adopting a structured approach to automation that reviews processes and identifies a roadmap for process redesign, integration, and automation using the best available automation tool.
  • Establish a business-outcome-focused vision with stakeholders from business operations and service delivery areas, human resources, and IT.

Contact Dewpoint today so we can assist your organization in filling those “Help Wanted” positions through implementing RPA.

You are the Weakest Link…

Per the latest statistics, each one of your employees may be the “weakest link” when it comes to allowing hackers into your systems.  Phishing is the easiest form for cyber attackers to carry out and the easiest for your employees to fall for.  Common forms are email attachments or links distributing trojan malware or ransomware.  Another common method is including a website link to a fake page to obtain confidential information.  Per the latest data, an estimated 1.4 million of “fake” websites are created every month. 

Having a holistic security awareness program will improve your security posture to help prevent access to your valuable data and systems.  We recommend considering the following:

  1. View security awareness as an ongoing component of your information security program, not simply as an annual training exercise
  2. Although phishing testing remains the most commonly used method to measure training effectiveness, it is not the only method an organization should use to measure security awareness. For example, other data points include incident response metrics, employee monitoring reports, unsanctioned application usage, and sensitive data metrics.
  3. Successful security awareness programs include both executive sponsorship and organization-wide involvement
  4. If your organization does not have a full-time employee dedicated to security awareness, consider engaging a vendor to provide a Chief Information Security Officer (CISO)-as-a-Service to oversee the program and make improvement recommendations. In addition, look for security awareness platforms to automate and orchestrate elements of security awareness training.

Dewpoint with our partner, KnowBe4, can help increase your organization’s security posture.  KnowBe4 has been named a Leader in The Forrester WaveTM: Security Awareness and Training Solutions, Q1 2020. KnowBe4 offers the world’s largest security awareness training platform.  Furthermore, KnowBe4 offers a full range of security, compliance, risk, and governance training. 

Dewpoint offers CISO-as-a-Service in addition to security reviews and can implement recommendations to increase your security posture.  With the combined services of Dewpoint and KnowBe4, you will no longer have to worry about your weakest link.  To learn more about Dewpoint security services, click here.

Are you attending the Michigan Municipal Executives Summer Workshop?

Be sure to stop by the Dewpoint Booth on July 21st to learn more about how Dewpoint helps local government every day improve their Information Technology support.  We provide cost-effective managed services and a full range of security offerings to increase your security posture. Click here to learn more about Dewpoint or to register for the workshop, visit the MME site.

Kudos to Our Employees on Their Certifications

We are proud to announce that the following employees have completed certifications or renewals to maintain their certifications:

  • Chris Palmer – Microsoft Azure Security Technologies and Microsoft 365 Security Administrator
  • Thomas Simmons – NetMotion Administration Certification
  • Jason Rodgers – PMP-ACP Certification renewal and PMP Certification renewal
  • Stephanie Hirsch – PMP Certification renewal

Dewpoint supports our employees in achieving their certifications through training and career opportunities, all part of our “employer of choice” program.  If you would like to learn more about Dewpoint or become part of our team, contact us today.

Is it Time to Implement a Project Management Office?

As businesses emerge from the disruption and impact of Covid-19, it may be the right time to implement a project management office (PMO).  A PMO can help your organization:

  • Improve overall project success rate through regular monitoring and review of key metrics
  • Set common standards among all projects, so every project manager is “on the same page”
  • Increase communication among project teams
  • Ensure the project is meeting your organization’s overall goals and objectives

To efficiently and effectively implement PMO services, program and portfolio management leaders should incorporate a customer-centric framework with the best practices for designing, deploying, marketing, and monitoring PMO services. Answering these four essential questions can help establish an effective PMO and ensure support:

  1. Service design — Who are the PMO’s internal customers, and how can services best support their needs?
  2. Service deployment — What internal capabilities are essential for the PMO to deliver services effectively?
  3. Service adoption — How can the PMO advocate for service adoption?
  4. Service measurement and monitoring — How can the PMO assess service performance, and when/how should it recalibrate service offerings?

By implementing PMO services predicated on the needs of internal customers, the PMO can support any role in today’s digital business with project or product management responsibilities.  The PMO also provides solid business governance by providing your organization’s leadership with the criteria to set the direction and the speed of the business and adapt to changing business needs and circumstances.

Dewpoint is here to help you on your journey in establishing a PMO or reviewing your current PMO to identify recommendations for improvement.  Our consultants have the experience to jump-start your PMO to maximize the use of your organization’s resources.  Contact us now to gain the full value from a PMO.

Join us for a Roundtable Discussion on Manufacturing Cybersecurity Threats

Dewpoint’s Chief Information Security Officer, Don Cornish, facilitates a roundtable discussion focusing on manufacturing cybersecurity threats on July 21st at 2 pm. With ransomware incidents on the rise, learn more about protecting your organization’s digital assets.

Register today for the roundtable discussion hosted by the Capital Area Manufacturing Council.  Dewpoint will mail a DewBrew to anyone registered by July 14th.

July 4th Message

We shall celebrate the day of American independence with togetherness and patriotism. Happy 4th of July to our clients and employees.