May 18, 2021
Using Robotic
Process Automation to improve service quality and decrease costs
The pandemic has changed the face of higher education with students demanding various educational options, resulting in pressures to implement technology solutions for cost savings, gain efficiencies, and improve service delivery. Higher education has many internal processes that are a “perfect fit” to implement robotic process automation (RPA). Using RPA enables universities to modernize operations while avoiding the disruption and costly process of implementing new systems.
Both back-office applications in finance, human resources, and information technology and student-facing applications for admissions, events, and student housing are prime candidates for RPA. To evaluate which applications should be automated, start by categorizing the process type. Most RPA uses cases fall into five different process types:
Next, evaluate the primary benefit your organization is looking to achieve through RPA rating the importance of each item:
Some examples of applications in higher education that may benefit from RPA include student acquisition, student services such as dorm room allocation, class schedules, and internships. In addition, financial reporting including payroll processing, vendor management, and student financial aid eligibility, processing grades, and setting up meeting schedules.
With RPA, university staff has a tool that not only simplifies their work but saves a considerable amount of time and resources. Dewpoint can assist your organization on your RPA journey by helping you to prioritize and chose the processes to convert, including documenting the current processes, identifying gaps, and providing the application development support to transform the process. Learn more about our RPA offering today and how we can help you leverage RPA in your institution.