Transforming the Citizen Experience through Robotic Process Automation

August 25, 2020

As state and local governments struggle with severe budget deficits, implementing Robotic Process Automation (RPA) can help by automating or augmenting manual processes resulting in the following benefits:

• Providing relief for employees whose workload has gone up substantially because of the recent crises around Covid-19
• Increasing efficiency, freeing the government workforce from focusing on routine tasks and enabling it to take on higher value work
• Reducing errors due to direct data entry and improving compliance by ensuring automated processes are executed consistently and correctly every time
• Improving citizen experience through quicker processing time and reduced contacts to complete a request

If you are considering RPA, Dewpoint experts are here to consult on how to get started and identify the “best” candidates to deliver results.  Based on our experience, we found the following types of applications provide the most value from RPA:

• Low complexity (high data volumes and static business rules around data entry)
• Structured data (data already digitized or can easily be digitized)
• Simple processing paths (unchanging workflows and rule-based activities not requiring significant reengineering)

Our RPA process starts with performing due diligence to identify business processes that are good candidates for automation, to recommend a best fit technology stack, and to select a proof of concept process. This initial due diligence will result in a cost/benefit analysis and an approach customized to your needs.  Due to our long relationship in State and Local Governments, we understand both business process reengineering and the appropriate technology to automate processes.  Dewpoint is here to assist (click here to contact us) in helping you reduce costs while continuing to provide exceptional services to your constituents.